Effective Date: April 25, 2026
This Refund Policy outlines the terms and conditions for refunds related to services provided by Launch Layer LLC (“Company,” “we,” “our,” or “us”). By using our services or submitting a request through our website (https://launchlayer.website), you agree to this policy.
1. Nature of Services
Launch Layer LLC provides computer and printer repair services, including diagnostics, troubleshooting, remote support, and on-site or in-shop repairs. Due to the technical nature of these services, results may vary depending on the condition of the device and other external factors.
2. Diagnostic Fees
- Diagnostic or inspection fees, if charged, are non-refundable.
- These fees cover the time and expertise required to assess the issue with your device.
3. Eligibility for Refunds
Refunds may be considered under the following conditions:
- The service was not delivered as agreed
- A billing error or duplicate charge occurred
- The issue was not addressed due to our inability to provide the service after payment
All refund requests are reviewed on a case-by-case basis.
4. Non-Refundable Situations
Refunds will generally not be provided in the following cases:
- The issue was resolved but reoccurred due to unrelated causes
- The customer declined recommended repairs or solutions
- The device has pre-existing hardware damage or multiple faults
- Delays caused by parts availability or external factors
- Change of mind after service has been performed
5. Remote Support Services
For remote or online support:
- Once the session has started and troubleshooting has been performed, the service is considered fulfilled
- Refunds are not applicable after successful delivery of remote assistance
6. Cancellation Policy
- You may cancel a scheduled service before work begins
- If cancellation occurs after technician dispatch or work initiation, a service fee may apply
7. Processing Refunds
If approved:
- Refunds will be processed using the original payment method
- Please allow 5–10 business days for the refund to reflect in your account
8. Limitation of Liability
Launch Layer LLC is not responsible for:
- Data loss during repair (customers are advised to back up data)
- Additional issues arising from pre-existing device conditions
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.
10. Contact Us
For refund requests or questions, please contact us:
Launch Layer LLC
Website: https://launchlayer.website
Email: info@launchlayer.website
Phone: 555-0000-555
By using our services, you acknowledge that you have read and agreed to this Refund Policy.